General Terms of Service of Grey Bruce Telecom Inc.

Grey Bruce Telecom ("GBTel") provides it's customers ("users") with fast, reliable high speed Internet service, subject to the following terms and conditions:

Geographic Location

GBTel does not guarantee that all locations will achieve “best results”. Many locations will have poor to no signal and as such, it is to be left to the installer’s discretion to determine whether or not the signal is of an acceptable level to purchase and use the service. If, after installation, the wireless signal falls below acceptable tolerances, due to forestry growth, landscape modification, or building construction; GBTel is under no constraint, legal or otherwise, to provide the upgrades necessary to maintain service, or to provide a refund for services lost.

Limitations of Service

The user accepts and agrees that he/she will not use web hosting technology or any type of “peer-to-peer” technology including file-sharing technologies. The use of such software is grounds for immediate dismissal from the network and all products and services associated with GBTel’s network. No refund shall be offered or provided.

Service Quality

GBTel makes every effort to maintain 0% packet loss within its network. However, due to radio interference hazards, and changing landscape (see Geographic Location), GBTel can offer no guarantee of service quality, and will not be held accountable for any loss of efficiency due to packet loss.

Speed of Service

The speed of the network shall vary from time to time according to network load and conditions. No guarantee in terms of speed for the network shall be given as users have the ability to significantly degrade the level of speed and performance by their location and their proximity to interference-creating products such as microwave ovens, baby monitors and other 2.4GHz equipment.

Network Uptime

GBTel will make every effort to maintain 100% uptime within its network. However, due to electric surge, and static electric damage, as well as radio interference hazards, and changing landscape (see Geographic Location), GBTel can offer no guarantee of network uptime, and will not be held accountable for any loss of efficiency due to intermittent, or sustained network failure.

Latency of Service

Wireless high speed Internet service is a low latency service by nature. But during high traffic times, users may notice fluctuations in latency. GBTel does not currently offer QoS for online gaming, or VoIP services, and does not offer any guarantee regarding the performance of these services at any time.

Late/Unpaid Payments

GBTel requires payment in advance for all of its network services. If payment is not received within 30 days of an invoice's issued date, GBTel has the right to suspend the user's Internet service, without warning, until payment is received.

Equipment Warranty

GBTel will provide the user with one(1) Ethernet connection, and any necessary configuration information, for successful connectivity.

Wireless equipment installed at a user's residence, remains the property of GBTel. This equipment is maintained, and replaced upon failure by GBTel technicians, as required, without fee. Damage to GBTel's equipment, through vandalism, lack of protection against power surge, or failure to meet home grounding protocols, is not covered under this maintenance agreement. Any repairs which are not covered by this maintenance agreement will occur at the user's expense.

GBTel is not responsible in any way for any damage to the users computer(s)/network(s), including hardware damage, computer viruses, or loss/theft of personal information.

Fair Share Policy

The maximum downloadable amount per 24 hour time period at the full speed of the package purchased shall be 1.3GB.

After downloading 1.3GB within a 24 hour time period, speeds will be reduced to provide fair network access within the network.

Speeds are adjusted such that maximum downloadable amount per 31 day time period will be limited to the following:

Residential
All Packages - 40GB/month

Business
Basic - 70GB/month
Prime - 100GB/month


Grey Bruce Telecom reserves the right to discontinue or lower the speeds of any user's internet connection if network deterioration is caused by the user.