This page is still under development. Let us know what you think of it. Remote Assistance
If you're online, but you're having trouble setting up a particular program, such as an email client, firewall, or VoIP phone, we can help.
How it works:
- The person requiring assistance (the novice) creates an invitation file.
- The invitation file is submitted via the form below.
- A qualified GBTel technician (the expert) will receive the invitaion, and initiate remote assistance.
- The novice will choose to allow the expert temporary access to their computer. At which point, Remote Assistance has been established.
Step 1:
Create an invitation file
Windows XP:
- Click Start, click All Programs, and then click Remote Assistance.
- Click Invite someone to help you, and then select Save Invitation as a file.
- Enter your name, and then choose a time on the Set the Invitation to Expire drop down box, (Suggested: 48 hours). Click Continue.
- Type in a password (Suggested: helpme) and then click Save Invitation. The Save File dialog box appears. Save the file in the My Documents folder.
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Windows Vista:
- Open Remote Assistance by clicking the Start button, clicking All Programs, clicking Maintenance, and then clicking Windows Remote Assistance.
- Click Invite someone to help you, and then select Save Invitation as a file.
- Enter your name, and then choose a time on the Set the Invitation to Expire drop down box, (Suggested: 48 hours). Click Continue.
- Type in a password (Suggested: helpme) and then click Save Invitation. The Save File dialog box appears. Save the file in the My Documents folder.
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Step 2:
Submit the invitation
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